Order + Sales Support FAQ

Hospira Customer Care Frequently Asked Questions

 

How can I check product availability?

You can access the complete Hospira electronic catalog here with up-to-date availability information.

 

How can I place an order or check the status of an order?

You can place an order or check the status of an existing order at your convenience using any of the following channels:

  • Call Customer Care directly at 1-877-946-7747, Monday through Friday, 7 a.m. to 6 p.m. CST
  • Online: e.Hospira.com
  • New users can find information on the registration process here
  • Existing users can find the login page here.
  • Fax your purchase order to Customer Care at 1-262-577-6917
  • To establish an Electronic Data Interchange (EDI) connection please send an e-mail.

How can I obtain a price quote?

For product pricing information, contact us at 1-877-946-7747. Current customers may log in to: e.Hospira.com. New users can find information on the registration process here.

How can I return product or report a problem with a shipment?

Contact us at 1-877-946-7747 to facilitate a product return or to report an issue with a recent shipment.

How do I contact an Infusion Device or Consumables Representative?

Contact Customer Care via email and type Sales Representative in the subject line or call 1-877-946-7747.

How can I obtain a copy of an invoice?

Contact Accounts Receivable at 1-866-551-5915 with any invoice-related questions or concerns. Current customers may log in to: e.Hospira.com. New users can find information on the e.Hospira.com registration process here.

How can I report an adverse event or a product complaint?

Contact Global Complaint Management at 1-800-441-4100.

Who do I call for technical support or repair questions on my Hospira infusion device?

Contact the Technical Support Center at 1-800-241-4002.

Where can I obtain medical information on IV Solutions and Sets?

Contact Medical Communications at 1-800-241-4002, option 6.

How do I access a clinical bulletin or recall information?

Access our Clinical Bulletins, which contain actionable information that may impact choices for healthcare professionals and patients, or view our general Customer Communications, which include the latest customer letters and updates regarding Hospira products.

How can I obtain a certificate of analysis?

Contact Customer Care via email and type Certificate of Analysis in the subject line.

How can I obtain a material safety data sheet (MSDS) for your products?

If available, an MSDS can be found on the product pages of our online catalog